Agente de tráfego - FEI Portugal

Detalhes da Empresa/Instituição

FEI Portugal

Transitária

Detalhes da Oferta

Cursos: Comércio Internacional
Tipo: Emprego tempo inteiro
Habilitações: Estudante
Local: Todo o País

Customer Service Agent Portugal & Galiza

Job description:

Reporting to the Operations Team Leader, the Customer Service Agent will be in charge with the following main tasks :
-Take into consideration customers needs by proposing appropriate solutions
-Organize the shipments by ensuring a high level of quality at the best price
-Strict implementation of customer processes
-Manage and coordinate the activities of drivers and providers according to the law
-Take into account the anomalies that may occur during the transport and to find the best way to solve them in order to limit the consequences.
- Being enterprising and communicate to the Operations Manager strategies to improve the quality of services
-Implement the action plans, corrective actions and strategies provided by the Operations Manager
-Perform handling Relay in compliance with legal obligations

Requirements:
-Rigor and precision
-Team spirit, listening and understanding the others
-Ability to handle difficult situations
-Knowledge of optimization tools, of the suppliers and of the current regulation
-Excellent communication skills with an operations and customer oriented approach
-Accurate and focused, knowledge of transportations means and needed administrative processes, good selling techniques
-2-3 years of experience in the logistic field is a plus
-Bilingual: Portuguese and English mandatory. Spanish highly valuated .Additional languages skills will be considered as an important added value.

Competences:
-Dynamic, highly motivated, proactive with a sense of organization, of the service and of the planning.
-Team player, operational, customer-oriented, flexibility, stress resistant, cost-conscious and persuasiveness.

We offer:
Flash offer an international, multicultural work environment, where teamwork is encouraged and individual efforts are supported. It is a dynamic work environment in every sense of the word.

The position will be based in Vila Nova de Gaia.

Information & Applications:
Applications, including your CV and motivation letter, are preferably send by e-mail to:
r.telinhos@flash-global.net and c.rodrigues@flash-global.net.

Flash is one of Europe’s leading providers of Premium Freight services. Flash delivers the highest possible service through our highly skilled customer service agents and with the help of state-of-the-art technology and systems. Flash has a dynamic, professional and internationally oriented atmosphere.

For more information, please check our website: www.flash-global.net.

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